Friday, February 3, 2017

Modern Product Documentation

Here are requirements from user and product interaction perspectives:
  • We should not require people to download docs from somewhere else.  Links to docs should be available within the product.  PDF is fine but context sensitive contents are better.
  • Use videos to demonstrate How-Tos.  Again, links should be available within the product
  • Show Release Note directly with the product
  • Allow the users to directly enter a support case within the product
  • Allow the users to provide suggestions directly from the product
  • A small News&Update - directly communicate to your users
This is the modern software should be and I just saw one!!



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