Modern Product Documentation

Here are requirements from user and product interaction perspectives:

• We should not require people to download docs from somewhere else.  Links to docs should be available within the product.  PDF is fine but context sensitive contents are better.
• Use videos to demonstrate How-Tos.  Again, links should be available within the product
• Show Release Note directly with the product
• Allow the users to directly enter a support case within the product
• Allow the users to provide suggestions directly from the product
• A small News&Update - directly communicate to your users

This is the modern software should be and I just saw one!!